The right support.
The right arrangement.
Your support arrangement should reflect how much your business depends on technology and how you want to manage it. Phoenix offers ongoing IT management, hourly assistance, and project work, with responsibilities and pricing established before the engagement begins.
Choose the relationship that fits your business.
If technology needs attention throughout the month, a managed relationship can bring structure to maintenance, employee support, and planning. If you have a specific issue or a defined improvement in mind, hourly support or a project may be the right starting point.
We will help you consider your users, applications, risks, and internal capacity before recommending an arrangement. A useful proposal explains both the services included and the responsibilities that remain outside the scope.
Managed IT
For businesses that need regular maintenance, employee support, and an ongoing technology plan.
Customized monthly proposal
Pricing depends on users, devices, locations, coverage, and the security and backup services selected.
Discuss a monthly planHourly IT support
For troubleshooting and individual requests without ongoing management.
$150 per hour
Remote: 1-hour minimum ($150).
Onsite: 2-hour minimum ($300).
Hardware, software, licensing, and other separately scoped work are additional. Work is scheduled after scope and terms are agreed.
Request hourly help ↗Projects & consulting
For office moves, equipment refreshes, migrations, and technology planning.
Scoped before work begins
A proposal identifies deliverables, dependencies, responsibilities, and pricing.
Describe your project ↗Know the difference: Hourly support does not include ongoing security monitoring or managed backup unless separately contracted. Monthly plan inclusions, support hours, after-hours arrangements, and response targets are defined in the agreement.