Your computers. Your tickets.
One secure portal.
Sign in to the Phoenix Tech Portal to remotely access your authorized computers, create an IT service ticket, or check the status of an existing request.
Support that keeps the conversation together
When something interrupts your work, a service ticket gives Phoenix the context needed to review the issue and keeps updates in one place. The portal also provides access to authorized computers, helping you stay connected to the tools your organization has made available.
Three ways to get work moving
Access your computer
Connect to the PCs assigned to your account, subject to your organization’s remote-access permissions.
Create a service ticket
Tell us what happened, who is affected, and how it is interrupting work. Those details help Phoenix understand the request and determine the appropriate next step.
Check ticket status
Review progress and keep updates together in the existing ticket.
Other approved support channels
- Use the Phoenix / NinjaOne agent support option provided on your managed computer, or email the support address in your onboarding instructions.
- Include your business name, the affected device or application, what happened, and how it affects work.
- Reply to the ticket conversation with updates so the history stays together.
Do not include passwords or patient information. For screenshots containing sensitive information, ask for an approved secure method first.
Need portal access?
Use the account and sign-in method provided during onboarding. If you cannot sign in or see an assigned computer, contact Phoenix. Available devices and ticket access depend on your account permissions.
Call (352) 663-9911. Urgent escalation and after-hours availability follow your service agreement.
The website inquiry form is for new business inquiries. Use the Phoenix Tech Portal to create and track support tickets.