Phoenix Technology’s RMM service gives small and mid-sized businesses a fully managed, proactive approach to IT infrastructure - covering workstations, servers, network devices, and applications. Through lightweight agents that report system health, performance and security status to a centralized console, Phoenix continuously monitors for hardware faults, software problems, security vulnerabilities, and performance degradations in real time.
Key capabilities include automated patch management, remote troubleshooting and remediation, asset/inventory management, and scheduled maintenance - all designed to prevent issues before they disrupt operations.
By outsourcing RMM to Phoenix, SMB clients avoid the expense and complexity of building full in-house IT operations. Instead, they gain reliable, 24/7 oversight and rapid response - minimizing downtime, reducing emergency IT costs, and freeing internal staff to focus on core business functions.